GROUP CASE STUDY

“Practising different tasks each week has made me aware of my own strengths and weaknesses in English”

Vita M, Facilities Manager

Four members of staff of an international company with different administrative roles come together for business English once a week for 90 minutes.

This is what they did in the first 10 weeks…

THE PLAN

A needs analysis identified a mixed level group with different learner types. Common areas of focus were established and goals set both individually and for the group.

FINANCE

CUSTOMER SERVICE

GRAMMAR

Method

We focused on correct use of financial terms in a company-specific context and practised this in collaborative speaking and listening tasks

Method

We practised the language of meeting and greeting, small talk, dealing with customer queries and complaints by doing communicative tasks

Method

We took the most common phrasal verbs connected to finance and developed strategies to memorise and use them in a business context

Outcome

The group were able to consolidate and expand financial vocabulary, learn and practise new terms, unpick tricky areas and gain fluency

Outcome

The group felt much more confident handling real-life situations

Outcome

The group expanded their use of phrasal verbs and overall financial vocabulary

Next Steps

Financial vocabulary will be recycled and refreshed as part of the next 10 weeks of the course.

Next Steps

Small talk will be continued as a component of the next ten weeks of the course.

Next Steps

Phrasal verbs will continue to be a focus of the next 10 weeks of the course.

HOW THE COURSE PROGRESSED AFTER 10 WEEKS

The group continued to assess their own progress, setting new goals or redifining original goals. We moved on to different areas of business English relevant to the working tasks of the group members. The class is ongoing, the members are motivated and there are continued improvements in reading, writing, listening and speaking as well as overall improvements in confidence.